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Paying for my order

Currently, we accept all major credit cards trough PayPal secure online ordering.

How fast will my order ship?

We aim to process all orders within two days latest, provided the goods you ordered are in stock.

Yarn that is out of stock is available for pre-order and will be custom-dyed and shipped within two weeks latest. You will be notified if the quantities of yarn you ordered is out of stock. This will also be the case if you order several skeins for one large project... even though the number of skeins might be in stock, these might not be the same dye lot. We will contact you in this case to see if you want to wait for shipment containing skeins with the same lot-number.

How much does shipping cost?

Below, you'll find our current list of shipping charges. The charge for your shipment depends on the total weight. Additionally, you can either choose "Economy"- or "Priority"-shipment. All prices are in Swiss Francs.

 

Please remember that your home country may charge customs fees. You may be subject to duties and taxes, which are levied once the package is imported. Siidegarte is not responsible for any additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.

Also, we are legally obligated to represent all international purchases as “merchandise” and with exact values; we are unable to mark items as “gifts” or declare a value lower than the price paid by the buyer.

How long will it take to reach me?

Within Switzerland, Priority packages will be delivered on the next working day, Economy within three days latest. European package will take three days for Priority ones, up to 10 days for Economy packages. Overseas packages will typically be one week (Prio) and two weeks respectively.

Returns

We hope you are happy with your Siidegarte yarn purchase. Please review your shipment and notify us within 14 days of receipt of your package if there are any problems with the fullfilment of the order.

We do our very best to represent the different colours of our yarn bases as accurately as possible. But please keep in mind though that different devices and monitors will show colours differently. Also, each of our skeins is hand-dyed in batches of seven. Though we do our very best to reproduce a colourway as closely as possible each time, there will be differences from one batch to the other.

Therefore, we are not able to accept returns based on subjectiv reasons.

 

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